Special assistance

We want everyone to be able to enjoy a relaxing and enriching holiday with us, including those with disabilities. We recognise that accessibility is about more than just mobility — it's about ensuring dignity, comfort and ease for every one of our guests, including those who are blind, partially sighted, neurodiverse or affected by other hidden disabilities.

Accommodation

Our property portfolio contains over 350 individual villas, apartments and hotels, most of which are privately owned. We are currently working with our overseas teams to assess and, where possible, improve access and suitability at all of our accommodation. The first stage will be to introduce a ‘step-free access’ filter on our site to make it easier for guests to choose their accommodation. This is an ongoing project, and our goal is to have reviewed our complete portfolio and actioned the filters by March 2026.

In the meantime, we encourage you take advantage of the first-hand knowledge of our experienced team, who can be contacted on 020 8392 5858 for advice and assistance as to which properties would be most appropriate for you.

Flying

We understand that travel can be challenging, and aim to make your journey as comfortable as possible. Airlines offer special assistance to:

  • Passengers with mobility impairments
  • Passengers with visual impairments
  • Passengers with hearing impairments
  • Passengers with cognitive or developmental disabilities
  • Passengers with medical conditions
  • The elderly
  • Pregnant women

We will be happy to provide you with contact information for your airline to allow you to reserve the specific services you need. Please call our Pre-departure Team on 020 8392 5858 or email pre.departure@simpsontravel.com